Shipping policy

Processing time: Orders are processed within 2–3 business days. Orders placed on weekends or holidays ship the next business day.

Shipping rates (U.S.): We offer Economy and Standard shipping, both with tracking:
- Economy — FREE on orders over $75
- Economy — $6.90 (orders under $75, up to 5 lbs) / $19.90 (over 5 lbs)
- Standard — $6.90 (up to 1 lb) / $9.90 (1–5 lbs)

International: We ship to 27 countries — including Canada, the UK, Australia, Germany, France, Japan, and others across Europe, Asia-Pacific, and the Middle East — via USPS and DHL Express with live carrier rates calculated at checkout.

Carriers & delivery: All shipments include tracking. Estimated delivery is 3–7 business days within the contiguous United States; international delivery times vary by destination.

Order issues: If your order arrives damaged or something is missing, contact us within 14 days at drjacob@mc2.health or (847) 234-2346 and we'll make it right.